Privacy
Privacy Statement
This Privacy Statement explains how Indwel collects, uses, discloses, and retains personal information when you use our public websites, Ask Indwel, or contact us.
Scope
This statement applies to indwel.ai, ask.indwel.ai, labs.indwel.ai, papers.indwel.ai, and other public Indwel pages that link to it. Separate terms may apply to customer accounts, managed services, dedicated environments, licensed software, professional services, and other contracted offerings.
Information we collect
We collect information you provide to us, such as your name, business contact information, organization, enquiry details, and communications with Indwel. When you use our websites and services, we may also collect technical and usage information such as IP address, browser and device information, request logs, security events, and service diagnostics.
When you use Ask Indwel, we process the questions you submit, the responses generated for you, and service information needed to operate and secure the service. Do not submit confidential, privileged, regulated, or other sensitive information unless Indwel has expressly agreed that the service is configured to receive it.
How we use information
We use information to provide and operate our websites and services; respond to enquiries; evaluate prospective business relationships; secure and troubleshoot our systems; prevent fraud and abuse; maintain service reliability; comply with legal obligations; and improve our products, services, and communications.
Indwel does not sell personal information or use public-site activity to build third-party advertising profiles.
How we disclose information
We may disclose information to service providers that support infrastructure, communications, security, analytics, or inference functions on our behalf; to professional advisers; in connection with a corporate transaction; or when disclosure is required by law or reasonably necessary to protect Indwel, our users, or others.
Ask Indwel may use third-party or Indwel-operated AI services to generate responses. When a third party processes information on Indwel’s behalf, that processing is subject to the contractual and security requirements applicable to the service.
Retention and choices
We retain information for as long as reasonably necessary for the purposes described in this statement, including security, operational, contractual, and legal requirements. Retention periods vary according to the nature of the information and the context in which it was collected.
You may contact us to request access, correction, or deletion of personal information where applicable, or to raise a privacy concern. We may need to verify your identity and may retain information where required or permitted by law.
Enterprise services
When Indwel provides products or services to an organization, the applicable customer agreement, order, data-processing terms, and deployment documentation govern the parties’ respective data roles and contractual commitments. Those agreements control in the event of a conflict with this public Privacy Statement.
Contact and changes
Privacy questions may be submitted through the Contact page or by calling 1-800-971-5340.
We may update this Privacy Statement from time to time. When we do, we will revise the effective date above and provide additional notice when required by law.