Terms of Use

Scope and agreement

By accessing or using an Indwel public website or public-facing service (collectively, the Public Services), you agree to these Terms. If you use a Public Service on behalf of an organization, you represent that you have authority to do so and that your organization is responsible for your use.

These Terms do not replace a negotiated customer agreement. Contracted Indwel products, customer deployments, enterprise APIs, licensed software, implementation services, and other contracted offerings (Contracted Services) are governed by the applicable signed agreement, order, data-processing terms, and service-specific terms. If a signed agreement conflicts with these Terms, the signed agreement controls for the Contracted Service.

Public information is not a commercial commitment.

The Public Services describe Indwel’s products, architecture, research, security approach, deployment models, integrations, developer capabilities, examples, pricing, and other matters for information and evaluation. Unless a signed agreement expressly incorporates them, those public descriptions do not create a warranty, service level, security commitment, feature commitment, implementation obligation, roadmap commitment, or other contractual promise.

Indwel may update public descriptions as products, services, research, and architecture evolve. A current public description does not amend an existing customer agreement.

Ask Indwel

Ask Indwel is a public AI information service for learning about Indwel, its products, architecture, research, and other public materials. It is not a general-purpose professional advisory service.

Ask responses are generated using probabilistic systems. They may be incomplete, inaccurate, outdated, or similar to responses provided to other users. A response is not an Indwel contract, warranty, security commitment, institutional decision, exercise of authority, or statement that supersedes signed customer documentation. Ask Indwel does not provide legal, medical, financial, accounting, or other regulated professional advice. Do not rely on an Ask response as the sole basis for a consequential decision.

Ask Indwel may route requests among different AI models through U.S.-based Amazon Web Services infrastructure, including Amazon Bedrock. The model used may vary by request or over time. Indwel does not promise that a particular model powers a particular response.

Indwel does not use the text of public Ask prompts or generated responses to train models or to develop or improve Indwel models or services. The Privacy Statement explains the limited operational processing and retention that occurs when you use Ask.

Text you submit and responses you receive

You are responsible for text you submit to a Public Service and for ensuring that you have the rights and permissions needed to provide it.

Indwel does not claim ownership merely because you submit text to a Public Service. As between you and Indwel, you retain any rights you lawfully hold in that text. You grant Indwel a non-exclusive, worldwide, royalty-free license to receive, reproduce, transmit, process, temporarily retain, and secure the text only as reasonably necessary to provide and administer the Public Service, protect Indwel and its users, enforce these Terms, investigate abuse or security incidents, and comply with law. This license does not authorize Indwel to use public Ask content for model training or service improvement.

Subject to applicable law and third-party rights, you may use Ask responses for lawful informational purposes. Indwel does not promise that a response is unique, copyrightable, free of third-party material, or suitable for republication as authoritative Indwel content.

Public Ask and the public Contact service are not confidential or privileged intake channels. Do not submit trade secrets, credentials, privileged material, regulated data, security-sensitive information, or other sensitive information unless Indwel has expressly agreed that the relevant service is configured to receive it. Submitting information through a Public Service does not by itself create a confidential, fiduciary, professional, or other special relationship with Indwel.

Acceptable use

Use the Public Services lawfully and in a manner consistent with their intended purpose. You may not:

• attempt unauthorized access to an account, system, service, credential, or non-public resource;
• bypass or defeat access, security, safety, rate, usage, or other technical controls;
• introduce malicious code, harmful content, denial-of-service traffic, or other disruptive activity;
• impersonate another person or organization or misrepresent your affiliation or authority;
• use a Public Service to violate applicable law or another person's intellectual-property, privacy, publicity, confidentiality, or other rights;
• use bots, scrapers, bulk extraction, or other automated means to reproduce or harvest substantial portions of a Public Service except where Indwel expressly permits it;
• attempt to extract system prompts, credentials, model parameters, model weights, non-public source material, or other protected technical information;
• use the Public Services to probe, benchmark, reverse engineer, or reproduce protected Indwel systems in a manner that violates law, these Terms, or applicable third-party terms; or
• conduct security scanning, penetration testing, vulnerability probing, or other security testing without Indwel’s express written authorization or a published Indwel policy that authorizes the activity.

Indwel may rate-limit, restrict, suspend, or block use that threatens security, reliability, lawful operation, or the rights of others.

Security research

Indwel welcomes responsible security reporting, but permission to report a vulnerability is not permission to exceed ordinary public access. Unless Indwel has authorized testing in writing or under a published vulnerability-disclosure policy, do not access, retain, alter, destroy, or disclose data; impair availability; persist in a system; or continue testing after establishing that a potential vulnerability may exist.

Good-faith reports may be submitted through the Contact page. Contracted security assessments, penetration tests, and similar work are governed by their written scope and authorization. You may also write to security@indwel.ai.

Indwel intellectual property

Indwel’s names, marks, software, interfaces, site design, diagrams, documentation, research, publications, product language, and other original materials are protected by applicable intellectual-property laws. Except as expressly stated in writing or as necessary to use a Public Service as intended, no license or other right in Indwel intellectual property is granted.

You may link to public pages and make lawful quotations or citations. You may not remove proprietary notices, misrepresent the source of Indwel materials, imply endorsement, sponsorship, or affiliation without authorization, or reproduce substantial portions of the Public Services through automated extraction without permission.

Third-party services and materials

The Public Services may rely on or link to third-party infrastructure, AI services, websites, software, or materials. Third-party services may be governed by their own terms. Indwel is not responsible for third-party websites or materials merely because a Public Service links to or references them.

Where a third-party service helps provide a Public Service, Indwel’s own obligations remain governed by these Terms and the Privacy Statement. Any direct use you make of a third-party service may also be subject to that provider’s terms.

Availability, changes, and termination

Indwel may change, suspend, restrict, or discontinue any Public Service or public content. Indwel may revise these Terms as services or legal requirements change. The current version will state its effective date. If a change materially affects how an interactive Public Service is governed, Indwel will provide additional notice where required by law or reasonably appropriate.

Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PUBLIC SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." INDWEL DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT TO THE EXTENT THOSE WARRANTIES MAY LAWFULLY BE DISCLAIMED.

Indwel does not warrant that a Public Service or AI-generated response will be complete, accurate, current, error-free, uninterrupted, secure, unique, or suitable for a particular purpose. Contracted Services are governed by the warranties, limitations, and remedies stated in the applicable agreement.

Contact

Legal and corporate inquiries may be submitted through the Contact page or to legal@indwel.ai. Good-faith security reports may be submitted through Contact or to security@indwel.ai.

The Privacy Statement explains how Indwel handles personal information in the Public Services.